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| Full-time
Education |
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| School
of Business & Services |
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higher nitec in banking services
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| Entry
Requirements |
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| Course
Synopsis |
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On completion of the course, students should be able
to:
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Process various types of frontline banking transactions.
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Demonstrate effective customer service skills. |
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Handle cash and cash balancing. |
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Process non-cash transactions. |
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Handle various banking and financial instruments. |
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Perform basic accounting. |
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Refer various banking products and services to customers. |
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| Campus(es) Offering This Course |
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The duration of this course is two years and is conducted at:
ITE College West (Clementi Campus).
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| Videoclip
on Learning Environment
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| Currently unavailable. |
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| Progression
Opportunities
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Higher Nitec in Banking Services graduates with good results may apply for admission to the first year of a related course at the polytechnics.
For more details on related diploma courses, please refer to the website of each polytechnic.
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| Career
Prospects |
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Higher Nitec in Banking Services graduates are employed as Bank
Tellers or Customer Service Representatives in banks, insurance
companies and other financial institutions. Bank tellers with work
experience and good performance maybe promoted to a bank officer level
or special grade clerk. There are opportunities for career advancement
to supervisory positions and beyond. The challenge is for you to
prepare yourself by upgrading your skills and knowledge by taking
up higher-level courses.
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| Course
Structure |
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To obtain the Higher Nitec in Banking Services certification, you need to accumulate at least 70 credits.
CERTIFICATION
Credits required for certification
| Core Modules |
52
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| Life Skills Modules |
10
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| Elective Modules |
8
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| Total |
70 |
CORE MODULES
- Service Quality and Communications (7 credits)
On completion of this module, students should be able to interact with
customers using effective communication techniques, provide customer
service and handle customer enquiries, requests and feedback, and
handle service breakdown and recovery.
- Office Applications (5 credits)
On completion of the module, student should be able to product office
documents, process and organize data, create simple personal and
business homepage and create presentations using commonly used
software packages as well as send, retrieve and search for information
using internet and electronic mail.
- Business Fundamentals (6 credits)
On completion of the module, students should be able to give an
overview of the general business and the importance of international
business. Students are also trained to explain the use of statistics in
business and to interpret common statistical information. Students are
also trained on customer services strategies, standards and recovery.
- Accounting Fundamentals (5 credits)
On completion of the module, students should be able to record business
transactions and prepare bank reconciliation statements and control
accounts.
- Banking Products and Services (7 credits)
On completion of the module, students should be able to identify the
different banking and financial services by local and foreign banks and
similar financial institutions. Students would also be able to apply skills
and knowledge in the various banking products and services offered to
its clients.
- Customer Relationship Management (7 credits)
On completion of the module, students should be able to cultivate good
customer service quality, customer contact and rapport.
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Banking Operations (7 credits)
On completion of the module, students should be able to apply skills
and knowledge about the operations within a bank and be able to
handle various banking transactions such as deposits, withdrawals, bill
payments and other cash and non-cash financial instruments.
- Industry Attachment (8 credits)
Students will get hands on training through a five-month Industry
Attachment where they will be exposed to various operational aspects
of banks and banking services and apply what they have learnt in the
classroom
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LIFE SKILLS MODULES
- Life Skills for Personal Development (8 credits)
Life skills in broad terms are the foundation skills and personal qualities
that an individual can transfer from one job setting to another to manage
and adapt to changes in technology and work environments.
- Sports and Wellness I (1 credit)
On completion of the module, students should be able to maintain a fit and healthy body and develop an appreciation of sports and games.
- Sports and Wellness II (1 credit)
On completion of the module, students should be able to maintain a fit and healthy body and develop an appreciation of sports and games.
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ELECTIVES
Electives ( Course Specific) |
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- Public Relations (5 credits)
On completion of the module, students should be able to describe the role
of public relations and the scope and nature of public relations work.
- Financial Planning (4 credits)
On completion of the module, students should be able to apply knowledge
and skills acquired in preparing a basic financial plan for various needs
of individuals.
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| Electives (Inter-disciplinary) |
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- Entrepreneurship (4 credits)
On completion of the module, students should be able to apply
knowledge and skills acquired from the course to identify a business
opportunity and to develop a business plan for launching and operating
a small enterprise. The training also covers market competitor analysis,
and fundamentals of business finance.
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| Electives (General) |
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- Overseas Experiential Programme (2 or 3 credits)
On completion of the module, students should be able to develop
leadership qualities, self-confidence, independence, cross-cultural
interaction skills and other life skills.
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| Last updated
on 25 Jan 2008 |
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