- Business Communication (7 credits)
On completion of the module, students should be able to communicate effectively and handle both oral and written communication required in a business/workplace environment. Students should also be able to apply the use of language in various business settings as well as in social and cross cultural situations.
- Business Environment (4 credits)
On completion of the module, student should be able to provide an overview of the general environment in which businesses operate as well as be able to explore a range of contemporary issues relevant to each environment such as the changing public sector, corporate social responsibility and ethics and globalization.
- Office Applications (3 credits)
On completion of the module, students should be able to produce office documents, process and organize data as well as create presentations using commonly used software packages.
- Customer Service (4 credits)
On completion of the module, students should be able to provide quality customer service, with awareness to cultural diversity and customer behavioral styles. 
- CRM Process and Applications (7 credits)
On completion of the module, students should be able to have a basic understanding of the concepts used in customer service relationship. Students are also trained to provide pre-and-after sales support functions, target marketing to attract and retain customer base using customer relationship management software. - Contact Centre Systems and Operations (6 credits)
On completion of this module, students should be able to manage various contact centre equipment and applications.  Students would also be well versed with the various technologies used in a contact centre environment to provide sales and/or support to customers.
- Principles of Service Marketing (7 credits)
On completion of this module, students should be able to cultivate good customer service quality, customer contact and rapport through various service marketing tools and techniques. 
- Data Analysis and IT Applications (6 credits)
On completion of this module, students should be able to provide basic computer troubleshooting and installation.  Students would also be able to do basic analysis of data using available customer information
- e-Business Applications (6 credits)
On completion of this module, students should be able to manage an e-business application; to be able to provide products, promote services, facilitate payment and deliver goods and services through on-line facilities.
- Industry Attachment (4 credits)
Students are provided with the opportunity to work in an actual business environment.

- Life Skills for Personal Development (8 credits)
Life skills in broad terms are the foundation skills and personal qualities that an individual can transfer from one job setting to another to manage and adapt to changes in technology and work environments.
- Sports and Wellness I (1 credit)
On completion of the module, students should be able to maintain a fit and healthy body and develop an appreciation of sports and games.
- Sports and Wellness II (1 credit)
On completion of the module, students should be able to maintain a fit and healthy body and develop an appreciation of sports and games.

- Entrepreneurship (4 credits)
On completion of the module, students should be able to apply knowledge and skills acquired from the course to identify a business opportunity and to develop a business plan for launching and operating a small enterprise. The training also covers market competitor analysis, and fundamentals of business finance.
- Tourism Products and Services (4 credits)
On completion of the module, students should be able to give an overview of the tourism industry, the importance of tourism, popular tourist destinations, as well as attractions and events.
- Web Publishing (5 credits)
On completion of the module, students should be able to lay out web pages, create and update basic HTML documents; incorporate images, links and anchors, lists and tables, forms, web-based animation and multimedia elements into HTML documents; create HTML documents with frames; connect website with web hosting service provider; and register website with directory services providers and search engines. The training also covers issues relating to ethics and intellectual property protection.