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_School of Business and Services
 

Higher Nitec in Hospitality Operations


Be at the frontline of hotels and be the face of Singapore, as you provide excellent service to hotel guests.

This course will show you how to handle various guest needs and transactions and to organise events and functions at hotels. You will also learn to handle general enquiries on the hotel's facilities and services, other tourism-related matters and guest arrivals and departures.

Acquire knowledge and skills gained which are highly relevant to the industry

  • Handle reservations and guest history.
  • Handle guest arrivals and departures.
  • Handle cashiering functions.
  • Handle general enquiries on the hotel’s facilities and services and other tourism-related matters.
  • Inspect guestrooms and public areas.
  • Handle security and safety concerns.
  • Perform sales and marketing functions.
  • Handle special events and functions.
  • Handle guest relations and expectations.
  • Handle comments and feedback from guests.
  • Handle service breakdown and recovery.

Gain valuable first-hand experience

  • Opportunity for real-work exposure through an industry attachment


Videoclip on Learning Environment





Entry Requirements

To apply for the Higher Nitec in Hospitality Operations course, you need to have:

Subject
Grade
GCE 'O' level grades in English Language, Mathematics and 1 other subject
  • Grade 1 - 6 in English Language
  • Grade 1 - 8 in Mathematics (Elementary or Additional) and
  • Grade 1 - 7 in one other subject.
or
  
GCE ‘N(A)’ level passes in English Language, Mathematics and 3 other subjects
  • Grade 1-3 in English Language
  • Grade 1-4 in Mathematics
  • Grade 1-5 in 3 other subjects and;
    A total of 19 points or less for English, Mathematics and three other subjects (ELMAB3)*

*GCE N(A) school leavers, who applied during the January intake under the Direct Entry Scheme,will undergo 10 weeks of preparatory programme followed by 2 years of Higher Nitec training.

Duration and Venue

This is a two-year course and is available at :

Progression Opportunities

Higher Nitec in Hospitality Operations with a Grade Point Average (GPA) of 2.0 and above may apply for progression to the first year of a related diploma course at the Polytechnics. For more details on diploma courses for progression, please refer to the Joint Polytechnic Admissions website.

Career Prospects

Higher Nitec in Hospitality Operations graduates are employed by hotels and other establishments in the hospitality sector.

Some of the job titles held by graduates may include:

  • Hospitality Services Executive
  • Front Office Executive
  • Guest Relations Executive
  • Guest Services Assistant

There are excellent opportunities for career advancement to supervisory positions and beyond. The challenge is for students to prepare themselves by upgrading their technical skills and knowledge through higher-level courses.

Course Structure

To obtain the Higher Nitec in Hospitality Operations, you need to accumulate at least 71 credits.

Core Modules
53
Life Skills Modules
10
Elective Modules
8
Total
71


Core Modules (Click on title to view module description)

Credits

4

4

Business Environment

4

Office Applications

3

4
6

6

4
5
5
8

Life Skills Modules

Credits

8
Sport and Wellness I

1
Sports and Wellness II

1

Electives

Course Specific

Credits
5

4
Inter-disciplinary Credits
4

General

Credits
Business Mandarin

3
Overseas Experiential Programme
 2 or 3

Note: The offer of electives is subject to the training schedule of respective ITE Colleges. Students are advised to check with their Class Advisors on the availability of the elective modules they intend to pursue.

For more information

For general queries on the course, please email training@ite.edu.sg.

Last updated on 17 Feb 2010