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_School of Business & Services
 

Higher Nitec in Business Studies (Service Management)


This course allows you to learn to develop a customer-centric and service mindset to deliver a professional experience to every customer.

In addition to routine administrative functions, you will also learn to manage customer contract solutions and use customer relationship management to profile and anticipate customer needs.

Acquire knowledge and skills which are highly relevant to the industry

  • Manage inbound/outbound channels and calls.
  • Manage sales calls.
  • Obtain and maintain records of contacts, accounts and orders.
  • Manage customer issues.
  • Provide customer hardware and software support.
  • Manage e-business activities.
  • Support call-centre applications development.

Gain valuable first-hand experience

  • Opportunity for real-work exposure through an industry attachment

Videoclip on Learning Environment


The videoclip for this course is currently unavailable.


Entry Requirements

To apply for the Higher Nitec in Business Studies (Service Management) course, you need to have:

Subject
Grade
GCE 'O' level grades in English Language, Mathematics and 1 other subject
  • Grade 1 - 6 in English Language
  • Grade 1 - 8 in Mathematics (Elementary or Additional) and
  • Grade 1 - 7 in one other subject.
or
  
GCE ‘N(A)’ level passes in English Language, Mathematics and 3 other subjects
  • Grade 1-3 in English Language
  • Grade 1-4 in Mathematics
  • Grade 1-5 in 3 other subjects and;
    A total of 19 points or less for English, Mathematics and three other subjects(ELMAB3)*

*GCE N(A) school leavers, who applied during the January intake under the Direct Entry Scheme, will undergo 10 weeks of preparatory programme followed by 2 years of Higher Nitec training

Duration and Venue

This is a two-year course and is available at :

Progression Opportunities

Higher Nitec in Business Studies (Service Management) with a Grade Point Average (GPA) of 2.0 and above may apply for progression to the first year of a related diploma course at the Polytechnics. For more details on diploma courses for progression, please refer to the Joint Polytechnic Admissions website.

Career Prospects

Higher Nitec in Business Studies (Service Management) graduates are employed as customer support personnel in various industries like telecommunications, banking and finance, transport, IT, retail and other corporate businesses.

There are excellent opportunities for career advancement to supervisory positions and beyond. The challenge is for students to upgrade their technical skills and knowledge by taking up higher-level courses.

Course Structure

To obtain the Higher Nitec in Business Studies (Event Service Management), you need to accumulate at least 72 credits.

Core Modules
54
Life Skills Modules
10
Elective Modules
8
Total
72


Core Modules (Click on title to view module description)

Credits

4

4

Business Environment

4

Office Applications

3

4
6

6

7
6
6
4

Life Skills Modules

Credits

8
Sports and Wellness I

1
Sports and Wellness II

1

Electives

Course-specific

Credits
4

4

4
Inter-disciplinary Credits
4
4
4
4

General

Credits

3
2 or 3

Note: The offer of electives is subject to the training schedule of respective ITE Colleges. Students are advised to check with their Class Advisors on the availability of the elective modules they intend to pursue.

For more information

For general queries on the course, please email training@ite.edu.sg.

Last updated on 29 Nov 2010