The duration of this course is one year and is conducted at ITE College West (Clementi Campus).

Nitec in Service Skills (Tourism) graduates are employed by companies in the travel sector.

Some of the job titles held by Nitec in Service Skills (Tourism) graduates include:

Tour and Travel Consultant
Travel Officer
Ticketing Officer

Based on the 2006 graduate employment survey, the mean gross monthly salary of Nitec in Service Skills (Tourism) graduates is about $1,200. There are excellent opportunities for career advancement to supervisory positions and beyond. The challenge is to prepare yourself by upgrading your technical skills and knowledge by taking up higher-level courses.

To obtain the Nitec in Service Skills (Tourism) certification, you need to accumulate at least 43 credits.

CERTIFICATION

CORE MODULES

- Effective Communication (4 credits)
On completion of the module, students should be able to handle both oral and simple written communications in an office. The training covers understanding, interpretation and analysis of information, proof-reading, face-to-face interaction, telephone skills, report writing, and oral and listening skills.
- Customer Relations (4 credits)
On completion of the module, students should be able to provide customer service involving the use of communication skills over the telephone and through face-to-face contact, and to carry out service recovery.
- Office IT (3 credits)
On completion of the module, students should be able to produce documents using a common word processing software package, a spreadsheet software package and a presentation software package.
- Introduction to the Tourism Industry (4 credits)
On completion of the module, students are provided with an overview of the tourism industry, the framework of the industry, and an understanding of the economic, social and cultural impacts of tourism.
- Destination Geography (4 credits)
On completion of the module, students should be able to differenciate between physical, human and regional geography, the differences between cultures as well as the reasons behind the appeal of major tourist destinations. This module will also focus on the appeal of Singapore as a tourist destination.
- Reservations and Ticketing (4 credits)
On completion of the module, students should be able to handle airline, tour, transport and cruise reservations, both manually as well as using specialized GDS software common in the travel industry.
- Industry Attachment (8 credits)
On completion of the module, students are provided with the opportunity to work with some of the major players in the travel industry.

LIFE SKILLS MODULES

- Life Skills for Personal Development (8 credits)
Life skills in broad terms are the foundation skills and personal qualities that an individual can transfer from one job setting to another to manage and adapt to changes in technology and work environments.
- Sports and Wellness I (1 credit)
On completion of the module, students should be able to maintain a fit and healthy body and develop an appreciation of sports and games.

ELECTIVES

Electives (Course Specific)

- Basics of Personal Finance (3 credits)
On completion of the module, students should be able to analyse basic financial information needed to choose between financial objectives and compare the consequences of their decisions. On completion of the modules, students would be able to better budget their money, save for the future, and realize their financial objectives.
- Business Etiquette and Grooming (3 credits)
On completion of the module, students should be able to observe proper grooming techniques and apply business etiquette in relating to people.
- Tour Guiding (3 credits)
On completion of the module, students should be able to provide good tour management and display basic guiding skills.

Electives (Joint ITE-Industry)

- Abacus Basic Reservation (2 credits)
On completion of the module, students would be able to make airline reservations for customers using the Abacus GDS software.

Electives (Inter-disciplinary)

- Workplace First Aid and CPR (2 credits)
On completion of the module, students should be able to apply basic concepts and principles of first aid to render first aid treatment at the workplace and perform CPR during an emergency.


Electives (General)

- Elementary Japanese (3 credits)
On completion of the module, students should be able to read Japanese in Romanised script and communicate in Japanese using the correct vocabulary, sentence structure, stress intonation, pronunciation when making and responding to enquiries in a bank, travel agency, shop, restaurant and post office.
- Conversational Mandarin (3 credits)
On completion of the module, students should be able to listen and comprehend the Chinese language and engage in simple dialogues and transactional discourse in a range of common everyday situations using the correct vocabulary, sentence structure, stress intonation and pronunciation.
- Mathematics (Level 9) (3 credits)
On completion of the module, students should be able to perform arithmetic calculations,interpret and use manipulate algebraic expressions, use graphs and solve simultaneous equations graphically.
- Mathematics (Level 10) (3 credits)
On completion of the module, students should be able to calculate angles using the angle properties of a circle; construct and describe transformations and solve trigonometrical problems in 2-diemension.
- Mathematics 'O' I (3 credits)
On completion of the module, students should be able to perform arithmetic calculations, manipulate algebraic expressions, construct and interpret geometrical figures and solve investigative problems.
- Mathematics 'O' II (2 credits)
On completion of the module, students should be able to manipulate indices, equations, and inequalities, perform graphic functions, handle problems on mensuration, interpret and use statistical data and solve investigative problems.
- English Language 'O' I (3 credits)
On completion of the module, students should be able to comprehend narrative texts, write compositions of a narrative nature, as well as communicate effectively and appropriately in speech and writing.
- English Language 'O' II (2 credits)
On completion of the module, students should be able to comprehend descriptive texts, write compositions of a descriptive nature and communicate effectively and appropriately in speech and writing.
- Overseas Experiential Programme (2 to 3 credits)
On completion of the module, students should be able to develop leadership qualities, self-confidence, independence, cross-cultural interaction skills and other life skills.