Small Business OperationsDesigned for entrepreneurs-to-be, this course provides learners with first-hand experience in setting up a start-up enterprise in a bazaar setting. Students will learn how to identify customer needs, design customer surveys, apply costing concepts, as well as product display and promotional plans. Related ITE Course: Nitec in Business Services
At the end of the module, students will be able to:Identify A significant business opportunity for a small business operation.Design and conduct customer survey to identify customer groups.Develop a basic promotion package.Apply basic costing concept for a small business operation.Conduct a sales stall setup for a small business operation.
S/N Module Outline 1Identify a significant business opportunity for a small business operation.Identify the core functions of a business operation.Explain the elements of a marketing mixExplain the relationship amongst the elements of the marketing mix.Explain the elements of a proposal for a small business operation.Plan a small business operation 2Design and conduct customer survey to identify customer groups.Identify the likes and dislikes of customersIdentify and state the factors affecting a small business: Prepare a market survey feedback form. 3Develop a basic promotion package.Explain the importance of promotion.Demonstrate use of promotion and design of print materials 4Apply basic costing concept for a small business operation.Identify and explain sources of funding.Prepare a basic Budgeting Plan.Prepare a basic Profit & Loss StatementDemonstrate basic Costing & Pricing techniques for a small business. 5Conduct a sales stall setup for a small business operation. Demonstrate effective planning and teamwork.Apply appropriate visual merchandising (product display) techniques.Demonstrate effective customer service and selling techniques.Demonstrate effective cash and accounts handling.