Retail SalesLearn how to identify customer needs, and plan store displays and sales promotion events in this course. Go behind the scenes to understand how goods are received, priced, stored and displayed for sale, and how cashiering, and return and exchange of merchandise are performed in a retail store outlet.Related ITE Course: Nitec in Retail Services
At the end of the module, students will be able to:Project a professional business image.Cultivate customer contact and rapport.Approach sales prospect.Merchandise management.Perform housekeeping.Display merchandise.Prepare for sales promotion and events.Handle store & online payments.
S/N Module Outline 1Customer Handling Project a professional business image and identify the roles and responsibilities of a Retail Sale Assistant (RSA).Cultivate customer contact and rapport as well as explaining the need and ways to maintain good relations.Establish rapport with a sale prospect and approach customers. 2Retail Operations Identify the different types of retail stores and the documentation for receiving merchandise.Explain how prices of merchandise are marked.Describe the procedures for handling stock replenishment.Control Inventory.Perform housekeepingExplain the functions of store display and how it can affect the image and sales of the store.Explain the different ways of holding and preparing for sales promotions and events.Handle store payment.