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Overview

Course Duration

20 hours

Type of course

Part-time

Campus where course is offered

ITE College West

Course Certification

SkillsFuture Certificate of Competency (CoC)
The online course helps participants to find a solution for persistent customer-centered business problems.  Participants will take a customer journey to identify business needs and dreams and customer profile, uncover customer’s touchpoints and the voice of customer for each touchpoint.  At the end of the course, a Customer Experience Blueprint will be formulated that can potentially be used for the business to thrive.  

What you'll learn

  • Design Thinking methodology to provide a systematic approach to identify and understand customers’ needs and behaviour.
  • Applying the power of the Design Thinking methodology to create your Customer Experience Blueprint

Entry Requirements

This is an Intermediate level course.