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Overview

Course Duration

20 hours

Type of course

Part-time

Campus where course is offered

ITE College Central

Course Certification

SkillsFuture Certificate of Competency (CoC)
The online course helps participants to find a solution for persistent customer-centered business problems. Participants will take a customer journey to identify business needs and dreams and customer profile, uncover customer’s touchpoints and the voice of customer for each touchpoint. At the end of the course, a Customer Experience Blueprint will be formulated that can potentially be used for the business to thrive.  

What you'll learn

  • Applying the power of the Design Thinking methodology to create your Customer Experience Blueprint
  • Design Thinking methodology to provide a systematic approach to identify and understand customers’ needs and behaviour.

Entry Requirements

This is an Intermediate level course.

Fee for this course can be paid using SkillsFuture Credits. 
Please visit www.skillsfuture.sg/credit for more information.

SkillsFuture Course Reference Number: TGS-2020507896