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Course Duration

2 years

Type of course


Campus where course is offered

ITE College Central ITE College East ITE College West

Course Certification


How many times have you walked into a store and wished you received better service?

In this course, we teach our students to promote goods and services by assisting customers in their queries while delivering a memorable customer experience.

You will learn to promote merchandise, serve customers, arrange merchandise for display and perform a variety of retail shop operations.

What you'll learn

  • Promote products and services
  • Perform suggestive selling and cross-selling
  • Interact with customers face-to-face
  • Provide customer service
  • Handle merchandise
  • Manage stock inventory
  • Arrange display of merchandise
  • Perform cashiering

Entry Requirements

Completed GCE 'N' or GCE 'O' Level

Students will be required to purchase a Laptop for the course. This is in addition to the course fees. Financial assistance is available to eligible students under ITE Opportunity Fund subject to terms and conditions. For more details on the minimum laptop specifications, please click here.

Progression Opportunities

Nitec in Retail Services graduates with a minimum Grade Point Average (GPA) of 2.0 may apply for progression to the following Work-Study Diploma courses at ITE:

Nitec in Retail Services graduates with a GPA of 3.5 and above may apply for progression to the first year of a related diploma course at the Polytechnics. For more details on diploma courses for progression, please refer to the Joint Polytechnic Admissions website.

Nitec in Retail Services graduates with a GPA of 2.8 and above may also apply for progression to related Higher Nitec courses offered by ITE. For more information on progression, please click here.

Career Opportunities

Nitec in Retail Services graduates are employed by department stores or companies in the retail business selling products and services direct to customers. Some of the job titles held by graduates include Retail Sales Associate, Retail Assistant, Cashier, Customer Service Associate and Sales Executive.