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Course Duration

2 years

Type of course


Campus where course is offered

ITE College West

Course Certification


How many times have you walked into a store and wished you received better service? 

In this course, we teach our students to promote goods and services by assisting customers in their queries while delivering a memorable customer experience. 

You will learn to promote merchandise, serve customers, arrange merchandise for display and perform a variety of retail shop operations. 


What you'll learn

  • Promote products and services
  • Perform suggestive and cross-selling
  • Interact with customers face-to-face
  • Provide customer service
  • Handle merchandise
  • Manage stock inventory
  • Arrange display of merchandise
  • Perform cashiering

Entry Requirements

Completed GCE 'N' or GCE 'O' Level

Progression Opportunities

Nitec in Retail Services graduates with a minimum GPA of 2.0 may apply for progression to the following Work-Study Diploma courses at ITE:

Nitec in Retail Services graduates with a GPA of 3.5 and above may apply for progression to the first year of a related diploma course at the Polytechnics. For more details on diploma courses for progression, please refer to the Joint Polytechnic Admissions website.

Nitec  in Retail Services graduates with a GPA of 2.8 and above may also apply for progression to related Higher Nitec  courses offered by ITE.


For general queries on the course, please email Mr Benjamin Kim at 


Career Opportunities

Nitec in Retail Services is your gateway to an exciting career with established Fashion Retailer, Consumer Goods Retailer and IT & Mobile Retailer. Job titles held by graduates include Retail Sales Associate, Retail Assistant and Customer Service Ambassador.