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Overview

Course Duration

6 hours

Type of course

Short Courses

Campus where course is offered

ITE College Central
Be equipped with an array of verbal tools for facilitation, conflict resolution and interpersonal interactions. Learn the right tools to ensure effective participation from all members and foster group relationships, thereby enhancing your personal and professional effectiveness.

Training Schedule

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What you'll learn

  • Verbal tools for facilitation, personal and professional effectiveness
  • Probing questions to derive insights and support further investigations
  • Paraphrasing for demonstration of active listening and verifying understanding
  • Perspective-taking and positive reinforcements for conflict resolution and interpersonal effectiveness