Work-Study Certificate (Customer Service Associate)

[ Note: The intake for this programme is currently closed.]

Are you prepared to launch a career in customer service? Join our newly developed 6-week programme to jump-start your career with leading companies in Singapore. The programme is developed based on industry inputs, offering in-demand skills that employers are looking for and providing opportunities to job openings.


  • Get a guaranteed interview with employer partners
  • Training developed with inputs from employers’
  • Participate in employer networking opportunities
  • Immerse in hands-on training (real-work case studies and simulation)
  • Coaching for resume building and job interviews
  • Improve confidence about skills and knowledge
  • Opportunities to take on jobs such as Customer Service Associate, Lounge Associate and Beauty Adviser after attending the programme
  • Improve job performance after attending the programme

Programme Details

You may still register your interest via email at or We will contact you once the intake commences.


  • 18 years and above
  • For Singapore Citizens or Permanent Residents
  • Keen to start a full-time job immediately after completion of training, subject to getting a job offer
  • No prior experience required
  • All interested ITE graduates may apply


  • 100% course fee subsidy from SkillsFuture Singapore and employers of Singapore Citizens (SCs) and Permanent Residents (PRs)
  • $750 training allowance for SCs

How Do We Prepare You?

  • Coaching: Your instructors and mentors are not just teachers. They are coaches who stand by their students through successes and challenges.
  • The right resume can open the door to new career opportunities. We will partner with you to create a resume that showcases your skills and experiences.
  • By conducting mock interviews, providing real-time feedback and coaching, we ensure that you are prepared for the actual interview with prospective employers.
  • After graduation, mentors and instructors will continue to check in with alumni providing support with the job search and advice for continued success.

  • Ongoing Benefits of a Work-Study Certificate Programme
    • Build a Trusted Network
      Continued contact with the alumni network
    • Events
      Events and workshops to help you keep growing
    • Give Back
      Become a mentor to help others
    • Support
      Troubleshoot your job challenges