Skip to main content

Government officials will never ask you to transfer money or disclose bank log-in details over a phone call.

Call the 24/7 ScamShield Helpline at 1799 if you are unsure if something is a scam.

Institute of Technical Education

Our service commitment

We serve our students and stakeholders with professionalism and respect. We will strive to serve you in a timely manner with the following service standard.

Last updated 27 August 2025

Our service channels and standards

Channel

We aim to

Emails with general enquiries

Respond to you within 3 working days.

Online Feedback Form

For more complex enquiries or feedback, within 15 working days. We seek your patience and understanding that we may need more time for review before responding to you.

Poster with the words 'Our service commitment. We serve our students and stakeholders with professionalism and respect.'