CoC in Gen AI for Written Communication

Course duration: 12 hours

At the end of this course, participants should be able to apply professional written communication principles and construct Gen AI prompts to:

1. Prepare incident reports

2. Document employee performance

3. Respond to management queries

4. Compose professional emails

This CoC course covers the fundamental principles and tools that participants need to master before moving to specific applications.

What you'll learn

1. Foundation of professional communication

• Workplace communication principles

• Introduction to AI writing tools and basic prompt techniques

• Practise transforming casual messages into professional communications

2. Incident Reporting

• Structure and components of effective incident reports

• Specific scenarios – accidents, customer complaints, equipment failures

• AI assistance for organising facts and ensuring comprehensive coverage

3. Performance Documentation

• Objective language for colleague evaluations and reviews

• Professional standards and constructive feedback principles

• AI support for maintaining professional tone in sensitive situations

4. Responding to Headquarters (HQ) Queries

• Professional representation of branch operations to management

• Data presentation and analysis for operational, compliance, and performance queries

• AI assistance for organising complex information clearly

5. Email Mastery & Integration

• Professional email structure, etiquette, and efficiency

• Various email scenarios – scheduling, updates, customer service

• Course integration and personal AI toolkit development

Entry requirements

It is recommended for participants to have:

• Proficiency in written and spoken English

• Familiarity with word processing/ email tools (e.g. MS Word, Google Docs, Outlook etc.) and basic information sourcing online.

Fees

Fee for this course can be paid using SkillsFuture Credits.