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Communication That Works: Workplace Writing with AI
ITE College West
Short Courses
Artificial Intelligence
Business
Clear and effective workplace writing is essential for professional communication. With the growing use of artificial intelligence tools, professionals can now draft, edit and refine documents more efficiently while maintaining clarity and professionalism.
This practical workshop introduces audience-centred workplace writing supported by AI tools such as Microsoft Copilot, ChatGPT and Claude. Participants will learn how to plan written communication, structure messages clearly and apply editing techniques to improve tone, clarity and impact.
Through guided exercises and hands-on practice, you will learn how to draft professional emails, organise meeting minutes and communicate more effectively in workplace situations. The course also introduces structured communication frameworks that help you write with greater confidence, clarity and purpose.
Course duration: 8 hours
What you'll learn
Introduction to Workplace Communication in the AI Era
Understand how artificial intelligence tools can support workplace communication and improve writing efficiency.
Decoding Communication: The Transactional Model of Communication
Explore how communication works in professional settings and how audience, context and feedback influence written communication.
Applying the C.A.P.S. Framework for Effective Writing
Learn how to structure workplace messages using the C.A.P.S. framework to improve clarity, organisation and professionalism.
Enhancing Empathy in Editing with AI Tools
Use AI tools to review and refine written communication while maintaining an appropriate tone and audience awareness.
Drafting Professional Emails: Hands-On Practice with Feedback
Practise writing clear and concise professional emails using AI-assisted drafting and editing techniques.
Managing Challenges When Writing Meeting Minutes
Learn practical techniques for organising and summarising key discussion points clearly and accurately.
Review and Reflection for Future Writing
Develop a practical checklist for workplace writing and reflect on key learning points to support continuous improvement.
Target Audience
Executives and managers across various levels.
Entry requirements
Participants should have basic English proficiency and are required to bring their own laptops for the course.
Fees
Fee for this course can be paid using SkillsFuture Credits.
STEP* will be used to administer all ITE Continuing Education & Training (CET) courses. For first-time users of STEP, please register and sign in here.
*STEP – Skills Training & Enhancement Portal, the new one-stop learning portal to manage all courses and learning needs across the 5 polytechnics and ITE.
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