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Customer Experience Management (Level 1)
Campus
ITE College West
Course type
Part-time
Industry
Retail
Retail Services
Certifications
Others
Launch your retail career with our course designed for current workers and newcomers! Gain essential skills for customer service and management through interactive lessons and hands-on practice, setting you up for success in the retail industry.
Course duration: 12 hours
Unlock your future in retail with Customer Experience Management
The Customer Experience Management course is your gateway to exciting career opportunities. Designed for those who have completed their secondary education (GCE ‘N’ Levels and above), This course provides a clear path for growth in the retail industry by teaching you essential skills.
This course is perfect for retail workers or those who want to start a career in retail, especially if you have completed your secondary education. It helps you learn new skills beyond customer-facing roles and even into management positions. You will learn through a mix of classroom lessons and hands-on practice, making it a great way to prepare for a successful future in retail.
What you'll learn
Customer Relationship Management - introduction, concepts and implementation
Importance of People & Relationship Management
Effective Communication Skills
Managing Teams, Understanding Diversity, Equity and Inclusion
Principles of Visual Merchandising
Planning & Implementing a Visual Merchandising strategy
Download Core module details [PDF, 202 KB]
Certification
Course participants are required to attend the course and pass the assessments to receive the WSQ Statements of Attainment (SOA).
WSQ Statements of Attainment (SOAs):
Customer Relationship Management Operations
People and Relationship Management
Visual Merchandising Presentation
Entry requirements
Participants should be 18 years old and above and possess at least GCE N Level, NTC2 / Nitec, WPLN level 4 in English & Mathematics or equivalent.
Training schedule
Duration:
Day 1: 9.00 am to 6.00 pm
Day 2: 9.00 am to 1.00 pm
Venue: ITE College West (CW)
Training schedule of Customer Experience Management (Level 1)
Training & Test dates | Training venue |
21 - 22 Sep 2026 | CW |
Course fee
Respective course fees of Customer Experience Management (Level 1)
Nett fee | Small and Medium Enterprises (SMEs) fee | Mid-Career Enhanced Subsidy (MCES) fee | Full fee# |
Singapore Citizens / Singapore PRs & Long-Term Visit Pass Plus (LTVP+) holder | Singapore Citizens / Singapore PRs & Long-Term Visit Pass Plus (LTVP+) holder (Sponsored by SMEs) | Singapore Citizens Age >= 40 | Foreigners with a valid work pass |
$141.60 | $93.60 | $93.60 | $261.60 |
The course fee is inclusive of GST and is subject to change. Note: *For company sponsorship, to be eligible for SME enhanced course fee funding, please ensure that the ^SME status of your company is approved at SkillsFuture for Business before course start date. ^For SMEs, please note that the SME status will refresh at the end of each calendar year. | |||
For enquiries, please contact cet@ite.edu.sg or 1800 2222 111