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Business & Services
Customer Experience Management (Level 2)
Campus
ITE College West
Industry
Retail Services
Course type
Part-time
Certifications
Others
Master retail management essentials like inventory control, customer loyalty, sales strategies, and CRM data utilization to enhance promotions and grasp customer preferences, equipping you for success in customer service and store operations.
Course duration: 12 hours
Boost your retail skills and shine in your career
This course will teach you the basics of managing inventory, building customer loyalty, meeting sales targets, and running a retail store. You will learn to use data from customer relationship management (CRM) systems to plan promotions and understand what customers like to buy. By the end of the course, you will be ready to handle both customer service and behind-the-scenes operations, helping your store grow and succeed.
Become a retail pro with data know-how
As you progress to Customer Experience Management (Level 2), you will gain the skills to improve customer service and loyalty. With data analytics, you will be confident in handling both the shop floor and behind-the-scenes tasks. This course will prepare you to be a key player in any retail team.
What you'll learn
Customer Relationship Management – metrics and ethics
Future of CRM
Data Analytics
Data Collection and Cleaning
Fostering Customer Loyalty
Eliciting Feedback – Mindful Listening
Download Core module details [PDF, 204 KB]
Certification
Course participants are required to attend the course and pass the assessments to receive the WSQ Statements of Attainment (SOA).
WSQ Statements of Attainment (SOAs):
Customer Relationship Management Operations
Customer Loyalty
Data Analytics
Entry requirements
Participants should be 18 years old and above and possess at least GCE N Level, NTC2 / Nitec, WPLN level 4 in English & Mathematics or equivalent.
If you are paying using your SkillsFuture Credit (SFC), do note that the “One-Off SkillsFuture Credit Top-Up” will expire on 31 December 2025. This credit can be used only for courses starting on or before 31 December 2025.
The “One-Off SkillsFuture Credit Top-Up” is a one-off SFC top-up of $500 given by the government in 2020, for all eligible Singaporeans aged 25 or above.
For more information, please refer to SSG’s website and log in to check your SFC balance.
Course fee
Respective course fees of Customer Experience Management (Level 2)
Nett fee | Small and Medium Enterprises (SMEs) fee | Mid-Career Enhanced Subsidy (MCES) fee | Full fee# |
Singapore Citizens & Singapore PRs | Singapore Citizens & Singapore PRs (Sponsored by SMEs) | Singapore Citizens Age >= 40 | Foreigners with a valid work pass |
$78.48 | $30.48 | $30.48 | $261.60 |
The course fee is inclusive of GST and is subject to change. Note: | |||
Training schedule
Duration:
Day 1: 9.00 am to 6.00 pm
Day 2: 9.00 am to 1.00 pm
Venue: ITE College West (CW)
Training schedule of Customer Experience Management (Level 2)
Training & Test dates | Training venue |
TBA | CW |