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Gen Z Unlocked: Cracking the Workplace Communication Code
Campus
ITE College Central
Course type
Short Courses
Industry
Business
As workplaces become increasingly multigenerational, understanding different values, expectations and communication styles can help build stronger working relationships. This practical course helps professionals better understand their own workplace perspectives and recognise factors that may contribute to communication challenges with Gen Z colleagues.
Through guided reflection, experiential activities, case studies and role-play, participants will explore how personal values, generational influences and organisational systems can shape workplace communication and behaviour. Participants will also practise having constructive conversations about workplace expectations and develop practical strategies to strengthen collaboration with Gen Z colleagues.
Course duration: 8 hours
What you'll learn
Explore personal values, generational influences and workplace expectations
Understand how personal experiences and values can influence workplace communication and behaviour
Recognise communication breakdowns across different levels of the workplace
Understand how organisational systems and change can influence workplace behaviours
Apply systems thinking to analyse workplace communication challenges
Practise facilitating difficult conversations about workplace expectations with Gen Z colleagues
Develop practical action plans to improve communication and collaboration
Target Audience
This course is suitable for experienced professionals who regularly work with Gen Z colleagues, including managers and supervisors responsible for guiding, motivating and developing Gen Z team members. It is also relevant for individuals who experience workplace communication challenges across generations and professionals seeking to build more inclusive and collaborative workplaces.
Entry requirements
Participants should have experience working in a professional environment and be involved in collaborating with or managing colleagues from different generations.
Fees
Fee for this course can be paid using SkillsFuture Credits.
STEP* will be used to administer all ITE Continuing Education & Training (CET) courses. For first-time users of STEP, please register and sign in here (opens in new tab).
*STEP – Skills Training & Enhancement Portal, the new one-stop learning portal to manage all courses and learning needs across the 5 polytechnics and ITE.
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