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SCTP for Attractions Professionals (Eligible for Full-Time TA)
ITE College West
Full-time
Tourism
Business
This course equips trainees with the skills, knowledge and professional attributes to manage the operations at an attraction in order to provide exemplary service experience for customers.
Course duration: 270 hours
This course prepares trainees to perform effectively in the tourism and attractions sector by equipping them with practical skills in managing attraction and resort operations, delivering service excellence and leading teams in diverse work environments. On completion, trainees will be able to support business operations through efficient resource utilisation, effective stakeholder communication and manage attraction or resort operations, including crowd control, guests experience, ride operations and event coordination in accordance with safety and hygiene requirements.
Module 1: Attractions & Resort Management
On completion of this module, trainees should be able to manage crowds, ride operations, manage events and handle safety and hygiene aspects of an attraction or a resort.
Module 2: Customer Service Communication
On completion of this module, trainees should be able to manage communication with customers and communicate effectively with the organisation’s stakeholders.
Module 3: Team & Resource Management
On completion of this module, trainees should be able to manage team diversity and application of team-building strategies for increased performance, productivity and optimisation of resources.
What you'll learn
Module 1: Attractions & Resort Management
Manage attraction / resort guest experience
Manage attraction operations
Manage attraction safety and security
Manage tourism events
Module 2: Customer Service Communication
Determine customer/ stakeholder communication requirements
Implement customer/ stakeholder communication strategy
Collaborate in work environment
Evaluate customer/ stakeholder communication strategy
Module 3: Team & Resource Management
Perform manpower and resource planning
Manage team diversity
Manage team performance
Handle inter-team collaboration
Course Assessments
Trainees are required to complete an individual project with oral presentation for 1 and 3, as well as a written test, report, and presentation for Module 2.
Entry requirements
Minimum 21 years old
Self-sponsored learners
Subject to a screening process to assess suitability for the course
Fees
Fee for this course can be paid using SkillsFuture Credits.
This course is eligible for SkillsFuture Mid-Career Training Allowance, please visit SSG's page for more information.
Please visit www.skillsfuture.sg/careertransition for more information.
Course fees before GST for different groups of Singapore Citizens and Permanent Residents.
Eligibility Category | Course Fee (before GST) |
|---|---|
Full Fee | $5,280 |
Singapore Citizens or PR | $1,584 |
Singapore Citizens 40 years old and above | $528 |
Singapore Citizens with greater needs* | $264 |
*Additional course fee funding support of up to 95% of course fees for jobseekers with greater needs. Individuals must be Singapore Citizens and meet one of the following eligibility criteria:
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Please complete the registration form, we will notify you when the next intake is available for application.
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