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Conversational English at the Workplace (Advanced)
Campus
ITE College East
Industry
Language
Course type
Short Courses
Certifications
Others
Wish you could chat more confidently in English? Our course is here to help! We'll equip you with improved communication skills to interact effectively with clients and customers, whether in person or over the phone. By the end of the course, pa...
Course duration: 7 hours
Mode of training: Classroom
Wish you could chat more confidently in English? Our course is here to help! We'll equip you with improved communication skills to interact effectively with clients and customers, whether in person or over the phone. By the end of the course, participants would be proficient in speaking good English at the workplace.
What you'll learn
How to use the right phrases and vocabulary for daily tasks and phone conversations at work
Express your views, asking for clear explanations, and dealing with communication breakdowns
Using the correct language, expressions and manners during job interviews
Handling different workplace situations like customer complaints, difficult customers, and phone or face-to-face interactions.
(You will be given a scenario in a telephone conversation or face-to-face communication for role-play)
Entry requirements
Participants are required to have a basic command of English.
Fees
Fee for this course can be paid using SkillsFuture Credits.
STEP* will be used to administer all ITE Continuing Education & Training (CET) courses starting from 1 April 2024 onwards. For first-time users of STEP, please register and sign in here.
*STEP – Skills Training & Enhancement Portal, the new one-stop learning portal to manage all courses and learning needs across the 5 polytechnics and ITE.
Want to find out more about our courses?