Work-Study Diploma in Patient Management & Services

Course duration: 30 months

Join this course to play an active role in enhancing patients’ and customers’ experience.

You will be equipped with the skills and knowledge to provide frontline healthcare patient and ancillary support services for quality inpatient and outpatient customer service, at various service touch points in the hospitals or polyclinics.

Prerequisite

A team player with strong customer service experience & proficient in Microsoft Office applications. Trainees have to work with various stakeholders to provide frontline services to patients & family members. Trainee may need to perform rotating shifts, including weekends and public holidays.

Job role

The job role of Patient Services Senior Associate includes & not limited to assisting patients’ registration, billing, appointments / re-appointments & enquiries. Other job roles include the provision of financial counselling for patients, handle patients’ admission & discharge documents, maintain patients’ medical records, prepare consultation rooms and provide administrative support & basic clinical procedures at clinics.

Work-Study Training pattern

Hybrid Release - Alternating between blocks of daily classroom lessons and one to two days of weekly lessons at ITE, with the remaining work-week spent at the workplace for On-the-Job Training.

Click here for Course Module Details

Some of our partners

Khoo Teck Puat Hospital  |  Tan Tock Seng Hospital  |  Changi General Hospital  |  Singapore General Hospital  

Employers that wish to offer training places, please click HERE.

What you'll learn

• Provide frontline patient services

• Provide clinical support

• Perform infection prevention and control measures

• Provide Healthcare Financial Advisory

• Manage communication to patient

• Manage conflict situations in healthcare

• Provide community healthcare

• Perform analytics for healthcare institutions

Entry requirements

Applicants must meet the following minimum entry requirements:

1. ITE graduates from any one of the following courses + pass company screening & interview;

   • Nitec with GPA ≥ 2:

     • All courses from School of Business & Services

     • All courses from School of Hospitality

     • Dental Assisting

   • Higher Nitec:

     • All courses from School of Business & Services

     • All courses from School of Hospitality

     • Business Information Systems

     • Engineering with Business

OR

2. In-service employees⁺ with:

   • Equivalent qualifications such as Workplace Literacy & Numeracy (WPLN) Level 5 and above

   • Relevant work experience

   • Strong employer endorsement

⁺In-service employee may be invited for an admission interview

Career opportunities

This course prepares you for a professional career in the Healthcare sector. On completion of this diploma programme, you may take up jobs as Patient Service Senior Associates*.

* Appointment to higher-level jobs is based on qualifications, work experience and performance.

For general queries on the course, please email ibt@ite.edu.sg

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