Work-Study Diploma in Tourism Management

Course duration: 30 months

Trainees will acquire skills in the operations of attractions, resorts, travel and tour operators, customer behaviour analytics, content curation and digital marketing as well as sustainable tourism practices application.

Prerequisite

A team player with strong customer service experience providing frontline services to guests in the tourism industry. Trainees may need to perform rotating shifts, including weekends and public holidays.

Job role

The job role of a Travel Consultant includes and not limited to planning and arranging customers’ travel experiences. Other roles include providing recommendation or expert advice on destinations, accommodations, transportation options, activities and travel itineraries that enables customers to make informed decisions. The consultant coordinates inbound and outbound tours, implement enhanced precautionary measures to ensure safe travels. 

The job role of an Attraction Host includes and not limited to providing an engaging and informative experience for guests at the attraction. Other roles include providing a safe and enjoyable experience for guests, crowd management, safety instructions and enhancing the overall guest experience.

Work-Study Training pattern

Hybrid Release - Alternating between blocks of daily classroom lessons and one to two days of weekly lessons at ITE, with the remaining work-week spent at the workplace for On-the-Job Training.

Click here for Course Module Details [PDF, 319 KB]

Some of our partners

Travel Agency

EU Holidays Pte Ltd   |   Chan Brothers Travel Pte Ltd   |   Nam Ho Travel Singapore   |   WTS Travel

Attractions

Sentosa Development Corporation   |   Mandai Wildlife Group   |   Resort World Singapore   |   Garden By The Bay   |   Bounce Singapore

Employers that wish to offer training places, please click HERE.

What you'll learn

• Curate personalised itinerary

• Customer journey mapping

• Manage ride operations

• Digital commentary curation

• Effective customer service communication

• Promote team dynamics

• Social media digital marketing

• Promote sustainable practices

Entry requirements

Applicants must meet the following minimum entry requirements:

1. ITE graduates from any one of the following courses + pass company screening & interview;

   • Nitec with GPA ≥ 2

     • All Courses

   • Higher Nitec:

     • All Courses

OR

2. In-service employees⁺ with:

   • Equivalent qualifications such as Workplace Literacy & Numeracy (WPLN) Level 5 and above

   • Relevant work experience

   • Strong employer endorsement

⁺In-service employee may be invited for an admission interview

Career opportunities

Work-Study Diploma in Tourism Management graduates are employed by companies and organisations in the tourism industry like Travel and Tour agencies, Attractions and Resorts.

Some job titles held are Travel Consultants, Travel Operations Executive / Supervisor, Attractions Operations Executive / Supervisor.

Career advancement prospect will improve when graduates acquire experience and upgrade their skills and knowledge.

For general queries on the course, please e-mail ibt@ite.edu.sg.

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Related courses

Work-Study Diploma in Customer Experience Management (Lifestyle & Consumer)

Work-Study Diploma in Event Management

Work-Study Diploma in Hotel & Restaurant Management