Replacement of Expired or Lost ITE Student Concession Card
A) Replacement of Expired ITE Student Concession Card
To replace an expired ITE Student Concession Card, visit the College’s Student Services Centre to collect an Appendix H Form. With this form, you can apply for an immediate replacement at any SimplyGo Ticketing Service Centre (TSC). Please note that SimplyGo will charge a replacement fee.
B) Replacement of Lost ITE Student Concession Card
To replace a lost ITE Student Concession Card, contact SimplyGo at 1800-2255-663 to arrange for an immediate replacement at any Ticketing Service Centre (TSC). Please bring the following:
- Original NRIC/Passport for Singapore citizens or Original NRIC/Re-entry Permit for Singapore Permanent Residents or Original Student Pass (FIN) for international students
- One recent colored passport-size photo taken within the last 3 months (see photo requirements below) or School Smartcard (if applicable); and
- A replacement fee along with a minimum top-up travel value of $5
The photo must:
- Be in colour, taken against plain white background without shadow
- Be taken within the last 3 months
- Show the full face without headgear (see sample photo below)
- Show that your hair is neatly combed or tied up and must be of natural colour
- Not showing any jewellery
C) Locations of SimplyGo Ticketing Service Centres (TSCs)
The TSCs are located at:
- Admiralty MRT Station
- Ang Mo Kio Bus Interchange
- Bukit Panjang MRT Station*
- Buona Vista MRT Station
- Choa Chu Kang Bus Interchange
- Hougang Bus Interchange
- Jurong East Interim Bus Interchange
- Marine Parade MRT Station
- Maxwell MRT Station
- Somerset MRT Station*
- Tampines Bus Interchange
Operating Hours: 10am to 6pm daily. Closed on Public Holidays.
* Bukit Panjang and Somerset TSCs will be closed for meal break from 2pm to 3pm.
Besides TSCs, students who have lost their concession cards may also choose to replace their cards via SimplyGo online e-Services. For further details, please click here.