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Institute of Technical Education

Retail Sales

More information on the module about retail sales.

Master Retail Sales Skills

Discover the art of identifying customer needs, planning store displays, and organizing sales promotion events in our Retail Sales course. Gain insights into the behind-the-scenes operations of receiving, pricing, storing, and displaying goods in a retail store. Learn essential cashiering techniques and the process of handling returns and exchanges to provide exceptional customer service.

Shape Your Retail Career

Enroll in our Higher Nitec in Retail & Online Business course to develop the skills needed for a successful career in the retail industry. Explore the fundamentals of retail sales and operations to excel in customer service and store management. Start your journey towards becoming a retail expert and making a positive impact in the dynamic world of retail sales!

Learning outcomes

Elevate Your Retail Skills

Learn how to project a professional business image and cultivate strong customer relationships in our Retail programme. Develop the ability to approach sales prospects effectively and manage merchandise displays with precision. By the end of the module, you'll be equipped with the skills to excel in housekeeping, sales promotions, event preparation, and handling store and online payments.

Shape Your Retail Career

Join our course to enhance your retail expertise and master essential skills for success in the industry. Gain valuable knowledge in customer contact, sales approaches, and merchandising techniques. Start building a strong foundation in retail operations and customer service to kickstart your rewarding career in the dynamic world of retail!

Module outline

More information on the module outline

S/N 

 Module outline

 1

Customer Handling

  • Project a professional business image and identify the roles and responsibilities of a Retail Sale Assistant (RSA).

  • Cultivate customer contact and rapport as well as explaining the need and ways to maintain good relations.

  • Establish rapport with a sale prospect and approach  customers. 

 2

Retail Operations

  • Identify the different types of retail stores and the documentation for receiving merchandise.

  • Explain how prices of merchandise are marked.

  • Describe the procedures for handling stock replenishment.

  • Control Inventory.

  • Perform housekeeping

  • Explain the functions of store display and how it can affect the image and sales of the store.

  • Explain the different ways of holding and preparing for sales promotions and events.

  • Handle store payment.