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Institute of Technical Education
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  3. Applied Learning Modules (ApLM@ITE)
  4. List of Applied Learning Modules (ApLM@ITE)
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  6. The "Wow" Passenger Experience
Business & Services

The "Wow" Passenger Experience

More information on the module about the evolving landscape of airports and cruise centres.

Elevate the passenger experience 

Discover the evolving landscape of airports and cruise centres, where customer experience is key to success in the air and sea industry. In our module, students will explore passenger touchpoints and gain insights into typical passenger behaviours. Learn how world-class passenger experiences are crafted to exceed expectations and set businesses apart in the competitive industry.

Shape your future in passenger services

Join our Higher Nitec in Passenger Services course to deepen your understanding of passenger behaviours and airport/cruise centre facilities. Gain valuable knowledge on creating exceptional passenger experiences and learn how to enhance customer satisfaction in the air and sea industry. Start your journey towards a rewarding career in passenger services with the skills and insights gained from this module!

Learning outcomes

Master passenger service skills

In our programme, students will learn to identify passenger flows and touchpoints at transport terminals, empathize with passengers by creating personas, and understand their needs and wants. Gain insights into generating solutions to delight passengers and selecting the best opportunities through suitable performance measures. Develop the skills to convey ideas effectively and pitch solutions to enhance the passenger experience.

Shape your career in passenger services

Join our course to deepen your understanding of passenger behaviours and improve passenger satisfaction. Learn techniques to gather information, create passenger personas, and develop solutions to meet passenger needs. Start your journey towards a successful career in passenger services by mastering the art of delighting passengers and enhancing their overall experience in transport terminals!

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