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Engineering
CoC in AI 101: Customer Relationship Management Chatbot
Campus
ITE College Central
Industry
Administrative Support
Course type
Part-time
Certifications
SkillsFuture Certificate of Competency (CoC)
In this CoC course you will learn to develop a Customer Relationship Management (CRM) Chatbot with industry applications to improve customer engagement and relationship marketing. You will learn how CRM, Artificial Intelligence, System Integration...
Course duration: 7 hours
In this CoC course you will learn to develop a Customer Relationship Management (CRM) Chatbot with industry applications to improve customer engagement and relationship marketing. You will learn how CRM, Artificial Intelligence, System Integration and Data Analytics impact and enable digital transformation in improving business relationships with customers.
What you'll learn
Values for Customer Relationship Management.
Transformation in Digital Customer Service.
Introduction to Artificial Intelligence Landscape.
Development of Customer Relationship Management chatbot that applicable to customer service scenarios.
Entry requirements
This is an introductory course for learners who are new to the subject. No prior knowledge is required.
Fees
Fee for this course can be paid using SkillsFuture Credits.
STEP* will be used to administer all ITE Continuing Education & Training (CET) courses starting from 1 April 2024 onwards. For first-time users of STEP, please register and sign in here.
*STEP – Skills Training & Enhancement Portal, the new one-stop learning portal to manage all courses and learning needs across the 5 polytechnics and ITE.
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