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- Higher Nitec in Passenger Services (3 years) (wef Jan 2024 intake)
Business & Services
Higher Nitec in Passenger Services (3 years) (wef Jan 2024 intake)
Campus
ITE College Central
ITE College East
Industry
Air Transport
Course type
Full-time
Certifications
Higher Nitec
In the Higher Nitec in Passenger Services course, you will get an opportunity to go behind-the-scenes and experience how a world-class airport handles over 60 million visitors per year. You will be equipped with skills and knowledge that will...
Course duration: 36 months
A gateway to an exciting career at the airport or cruise centre and a chance to meet people from all over the world.
In the Higher Nitec in Passenger Services course, you will get an opportunity to go behind-the-scenes and experience how a world-class airport handles over 60 million visitors per year. You will be equipped with skills and knowledge that will enable you to be an integral part of a highly-skilled workforce in the aviation and travel industry.
Students will be trained in performing the full range of check-in services, situation and crisis management, and providing professional assistance to passengers. To ensure a deeper understanding and appreciation of the global environment, students will undergo training that will give a broad overview of the travel industry and cultural diversity. Apart from Passenger Handling Operations, the training will also provide students with diverse understanding of the travel industry with modules such as Air Cargo Handling, Transport Terminal Safety & Security, Transport Technology and Sustainability, as well as Service Design and Innovation.
What you'll learn
Check-in passengers
Provide meet-and-assist services
Handle arrival and departure of passengers
Handle passenger enquiries
Manage non-routine situations and conflicts
Identify workplace safety and security issues
Perform dangerous goods acceptance
Certification Requirements, Course Structure and Module Objectives [PDF, 155 KB]
General Electives and Life Skills Modules [PDF, 148 KB]
Entry requirements
Admission to Year 1 of the 3-year curriculum structure:
GCE 'O' level grades in any 2 subjects:
Grade 1-8
OR
GCE ‘N’ level passes in English Language and 2 other subjects:
Grade A-D or Grade 1-5
Students will be required to purchase a Laptop for the course. This is in addition to the course fees. Financial assistance is available to eligible students under ITE Opportunity Fund subject to terms and conditions. For more details on the minimum laptop specifications, please click here [PDF, 122 KB].
Progression opportunities
Higher Nitec in Passenger Services graduates may apply for progression to the following Work-Study Diploma courses at ITE:
Work-Study Diploma in Customer Experience Management (Aviation Track)
Work-Study Diploma in Customer Experience Management (Lifestyle & Consumer Track)
Higher Nitec in Passenger Services graduates with a Grade Point Average (GPA) of 2.0 and above may apply for progression to a Technical Diploma course at ITE. For more details on progression, please click here [PDF, 148 KB].
Higher Nitec in Passenger Services with a GPA of 2.0 and above may also apply for progression to the first year of a related diploma course at the Polytechnics. For more details on diploma courses for progression, please refer to the Joint Polytechnic Admissions website.
Career opportunities
The Higher Nitec in Passenger Services course is a gateway for aspiring graduates to embark on a highly rewarding career in the air, land and sea transport industry. Career opportunities include Passenger Service Agents, Cabin Crew, Customer Service Officers and other roles which support the operation of the air, land and sea transport industry.