Course Details Anchor Navigation


Course Duration

2 years 6 months

Type of course


Campus where course is offered

ITE College West

Course Certification

Work-Study Diploma

The Work-Study Diploma seeks to equip trainees with the skills, knowledge and professional attributes to manage the operations at an attraction or a travel establishment in order to provide exemplary service experience for customers.

Trainees will acquire skills in the operations of attractions, resorts, travel and tour operators, customer behavior analytics, content curation and digital marketing as well as sustainable tourism practices application.

^ New for 2024, and content is subject to developmental changes


A team player with strong customer service experience providing frontline services to guests in the tourism industry. Trainees may need to perform rotating shifts, including weekends and public holidays

Job Role:

The job role of a Travel Consultant includes and not limited to planning and arranging customers’ travel experiences. Other roles include providing recommendation or expert advice on destinations, accommodations, transportation options, activities and travel itineraries that enables customers to make informed decisions. The consultant coordinates inbound and outbound tours, implement enhanced precautionary measures to ensure safe travels. 

The job role of an Attraction Host includes and not limited to providing an engaging and informative experience for guests at the attraction. Other roles include providing a safe and enjoyable experience for guests, crowd management, safety instructions and enhancing the overall guest experience.

Some of our partners:

Travel Agency

EU Holidays Pte Ltd   |   Chan Brothers Travel Pte Ltd   |   Woopa Travels Pte Ltd


Defence Collective Singapore   |   Mandai Wildlife Group   |   Resort World Singapore

Employers that wish to offer training places, please click HERE.

What you'll learn

  • Provide personalised customer content
  • Implement customer service communication
  • Manage tour operations and services
  • Manage attraction and resort services
  • Manage team and resources
  • Manage digital marketing operations
  • Manage digital service experience
  • Manage sustainable tourism services

Entry Requirements

Applicants must meet the following minimum entry requirements:

  1. ITE graduates from any one of the following courses + pass company screening & interview;
    • Nitec with GPA ≥ 2
      • All Courses
    • Higher Nitec:
      • All Courses


  2. In-service employees+ with:
    • Equivalent qualifications such as Workplace Literacy & Numeracy (WPLN) Level 5 and above
    • Relevant work experience
    • Strong employer endorsement

+In-service employee may be invited for an admission interview

Career Opportunities

Work-Study Diploma in Tourism Management graduates are employed by companies and organisations in the tourism industry like Travel and Tour agencies, Attractions and Resorts.

Some job titles held are Travel Consultants, Travel Operations Executive / Supervisor, Attractions Operations Executive / Supervisor.

Career advancement prospect will improve when graduates acquire experience and upgrade their skills and knowledge.