Course Details Anchor Navigation


Course Duration

3 years

Type of course


Campus where course is offered

ITE College Central ITE College East

Course Certification

Higher Nitec

A gateway to an exciting career at the airport or cruise centre and a chance to meet people from all over the world.

In the Higher Nitec in Passenger Services course, you will get an opportunity to go behind-the-scenes and experience how a world-class airport handles over 60 million visitors per year. You will be equipped with skills and knowledge that will enable you to be an integral part of a highly-skilled workforce in the aviation and travel industry.

Students will be trained in performing the full range of check-in services, situation and crisis management, and providing professional assistance to passengers. To ensure a deeper understanding and appreciation of the global environment, students will undergo training that will give a broad overview of the travel industry and cultural diversity. Apart from Passenger Handling Operations, the training will also provide students with diverse understanding of the travel industry with modules such as Air Cargo Handling, Transport Terminal Safety & Security, Transport Technology and Sustainability, as well as Service Design and Innovation.

What you'll learn

  • Check-in passengers
  • Provide meet-and-assist services
  • Handle arrival and departure of passengers
  • Handle passenger enquiries
  • Manage non-routine situations and conflicts
  • Identify workplace safety and security issues
  • Perform dangerous goods acceptance

Entry Requirements

Admission to Year 1 of the 3-year curriculum structure:

GCE 'O' level grades in any 2 subjects:

  • Grade 1-8


GCE ‘N’ level passes in English Language and 2 other subjects:

  • Grade A-D or Grade 1-5

Students will be required to purchase a Laptop for the course. This is in addition to the course fees. Financial assistance is available to eligible students under ITE Opportunity Fund subject to terms and conditions. For more details on the minimum laptop specifications, please click here.

Progression Opportunities

Higher Nitec in Passenger Services graduates may apply for progression to the following Work-Study Diploma courses at ITE:

Higher Nitec in Passenger Services graduates with a Grade Point Average (GPA) of 2.0 and above may apply for progression to a Technical Diploma course at ITE. For more details on progression, please click here.

Higher Nitec in Passenger Services with a GPA of 2.0 and above may also apply for progression to the first year of a related diploma course at the Polytechnics. For more details on diploma courses for progression, please refer to the Joint Polytechnic Admissions website.

Career Opportunities

The Higher Nitec in Passenger Services course is a gateway for aspiring graduates to embark on a highly rewarding career in the air, land and sea transport industry. Career opportunities include Passenger Service Agents, Cabin Crew, Customer Service Officers and other roles which support the operation of the air, land and sea transport industry.