Our Service Commitment

We are committed to serving everyone – students, stakeholders and the public – from the heart. We will strive to serve you in a timely manner with the following service standards:

ChannelWe Aim to

Emails with General Enquiries


Online Feedback Form

Respond to you within 3 working days.

For more complex enquiries or feedback, within 3 weeks.  We seek your patience and understanding that we may need more time for review before responding to you.

Our Service Commitment Poster