Our Service Commitment

We are committed to serving everyone – students, stakeholders and the public – from the heart. We will strive to serve you in a timely manner with the following service standards:

ChannelWe Aim to

Emails with General Enquiries

Online Feedback Form

Respond to you within 3 working days.

For more complex enquiries or feedback, within 15 working days. We seek your patience and understanding that we may need more time for review before responding to you.

Service Commitment Poster Website