Our Service CommitmentWe are committed to serving everyone – students, stakeholders and the public – from the heart. We will strive to serve you in a timely manner with the following service standards:ChannelWe Aim toEmails with General EnquiriesOnline Feedback FormRespond to you within 3 working days.For more complex enquiries or feedback, within 3 weeks. We seek your patience and understanding that we may need more time for review before responding to you.