CoC in AI 101: Customer Relationship Management Chatbot
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In this CoC course you will learn to develop a Customer Relationship Management (CRM) Chatbot with industry applications to improve customer engagement and relationship marketing. You will learn how CRM, Artificial Intelligence, System Integration and Data Analytics impact and enable digital transformation in improving business relationships with customers.
Campus where course is offered
ITE College Central
Course CertificationSkillsFuture Certificate of Competency (CoC)
What you'll learn
- Values for Customer Relationship Management.
- Transformation in Digital Customer Service.
- Introduction to Artificial Intelligence Landscape.
- Development of Customer Relationship Management chatbot that applicable to customer service scenarios.
This is an introductory course for learners who are new to the subject. No prior knowledge is required.
Fee for this course can be paid using SkillsFuture Credits.
Please visit www.skillsfuture.sg/credit for more information.
Course Reference Number: TGS-2019507275
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