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Overview

Course Duration

7 hours

Type of course

Part-time

Campus where course is offered

ITE College Central

Course Certification

SkillsFuture Certificate of Competency (CoC)
You will learn to develop a Customer Relationship Management (CRM) Chatbot with industry applications to improve customer engagement and relationship marketing. You will learn how CRM, Artificial Intelligence, System Integration and Data Analytics impact and enable digital transformation in improving business relationships with customers.

What you'll learn

  • Values for Customer Relationship Management.
  • Transformation in Digital Customer Service.
  • Introduction to Artificial Intelligence Landscape.
  • Development of Customer Relationship Management chatbot that applicable to customer service scenarios.

Entry Requirements

This is an introductory course for learners who are new to the subject. No prior knowledge is required.

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