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Course Duration

7 hours

Type of course

Short Courses

Campus where course is offered

ITE College East

Course Certification


Do you wish you can be more conversant in the English language?  Look no further – this course will equip you with enhanced communication skills so you can interact more effectively with clients and customers during face-to-face sessions and telephone conversations. 

Participants are required to have a basic command of English.

Fee for this course can be paid using SkillsFuture Credits. Visit for more information.

SkillsFuture Course Reference Number : TGS-2018507528

Mode of Training:  Classroom

Training Schedule

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What you'll learn

  • Use appropriate phrases and vocabulary to handle daily routine tasks at the workplace and conversations over the telephone
  • Express opinions, ask for clarification and explanations and handle communication breakdown
  • Apply appropriate language, expressions,, and etiquette at job interviews
  • Manage interactions in varied workplace scenarios such as customer complaints, difficult customers, phone or face-to-face sessions

(You will be given a scenario in a telephone conversation or face-to-face communication for role-play)