Conversational English at the Workplace (Advanced)
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Overview
Type of course
Short Courses
Campus where course is offered
ITE College East
Do you wish you can be more conversant in the English language? Look no further – this course will equip you with enhanced communication skills so you can interact more effectively with clients and customers during face-to-face sessions and telephone conversations.
Participants are required to have a basic command of English.
Fee for this course can be paid using SkillsFuture Credits. Visit www.skillsfuture.gov.sg/credit for more information.
SkillsFuture Course Reference Number : TGS-2018507528
Mode of Training: Classroom
Training Schedule
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What you'll learn
- Use appropriate phrases and vocabulary to handle daily routine tasks at the workplace and conversations over the telephone
- Express opinions, ask for clarification and explanations and handle communication breakdown
- Apply appropriate language, expressions,, and etiquette at job interviews
- Manage interactions in varied workplace scenarios such as customer complaints, difficult customers, phone or face-to-face sessions
(You will be given a scenario in a telephone conversation or face-to-face communication for role-play)