Work-Study Diploma in Customer Experience Management (Aviation Track)
Course Details Anchor Navigation
2 years 6 months
Campus where course is offered
ITE College East
Course CertificationWork-Study Diploma
If you are customer-centric and enjoy engaging people, this is the course for you.
This diploma prepares you for a professional career in Customer Service for the aviation sector. You will work on managing ground-handling services including passenger and baggage check-in, arrival and departure duties, service disputes as well as handle lost and found baggage. Trainees will also be equipped with the knowledge of handling passengers with special requirements.
Employers that wish to offer training places, please click HERE.
Download Core module details (PDF 104 KB)
What you'll learn
- Provide personalised customer content
- Manage service experience design
- Manage customer service and quality
- Manage passenger services
- Manage airport operations
- Manage safety, security & health standards
- Manage Airport Lounge
- Manage teams
Applicants must meet the following minimum entry requirements:
- ITE graduates from any one of the following courses:
- Nitec with GPA ≥ 2
- Higher Nitec:
In-service employees with:
- Equivalent qualifications such as Workplace Literacy & Numeracy (WPLN) Level 5 and above
- Relevant work experience
- Strong employer endorsement
- Pass company screening and interview
Work-Study Diploma graduates can apply to related full-time or part-time degree programmes in National University of Singapore (NUS), Nanyang Technological University (NTU), Singapore Institute of Technology (SIT) or Singapore University of Social Sciences (SUSS), subject to the admission requirements of the university.
Work-Study Diploma in Customer Experience Management graduates of aviation track are employed by government agencies, statutory boards and private organisations in the air transport sector.
The job title held is Supervisor (Passenger Services). Career advancement prospect will improve when graduates acquire experience and upgrade their skills and knowledge.
For general queries on the course, please e-mail May_Ling_Foo@ite.edu.sg.