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Course Duration

2 years 6 months

Type of course


Campus where course is offered

ITE College East

Course Certification

Work-Study Diploma

If you are customer-centric and enjoy engaging people, this is the course for you.

This diploma prepares you for a professional career in Customer Service for the aviation sector. You will work on managing ground-handling services including passenger and baggage check-in, arrival and departure duties, service disputes as well as handle lost and found baggage. Trainees will also be equipped with the knowledge of handling passengers with special requirements.

Employers that wish to offer training places, please click HERE.

What you'll learn

  • Provide personalised customer content
  • Manage service experience design
  • Manage customer service and quality
  • Manage passenger services
  • Manage airport operations
  • Manage safety, security & health standards
  • Manage Airport Lounge
  • Manage teams

Entry Requirements

Applicants must meet the following minimum entry requirements:

  1. ITE graduates from any one of the following courses + pass company screening & interview;
    • Nitec with GPA ≥ 2
      • All Courses
    • Higher Nitec:
      • All Courses


  2. In-service employees+ with:
    • Equivalent qualifications such as Workplace Literacy & Numeracy (WPLN) Level 5 and above
    • Relevant work experience
    • Strong employer endorsement

+In-service employee may be invited for an admission interview

Career Opportunities

Work-Study Diploma in Customer Experience Management graduates of aviation track are employed by government agencies, statutory boards and private organisations in the air transport sector.  

The job title held is Supervisor (Passenger Services). Career advancement prospect will improve when graduates acquire experience and upgrade their skills and knowledge.

 DPCEM-Aviation_Progression Oppotunities