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Overview

Course Duration

2 years 6 months

Type of course

Work-Study

Campus where course is offered

ITE College West

Course Certification

Work-Study Diploma

If you are customer-centric and enjoy engaging people, this is the course for you.

This course equips trainees with the skills, knowledge and professional attributes to manage customer experience either in the aviation or lifestyle & consumer track of all other sectors. The common skills-sets to be acquired by the trainees include the capacity to perform customer behaviour analysis, develop, execute and manage quality customer experience.

 

Training pattern:

Day Release - Trainees attend lessons at ITE for one day per a week and spend the remainder of the work-week at the workplace for OJT.

Click here for Course Module Details

 

Employers that wish to offer training places, please click HERE.

What you'll learn

  • Produce consumer behaviour insights on product or service
  • Provide personalised customer content
  • Manage sales and e-commerce services
  • Manage service experience and user design
  • Manage customer service and quality
  • Manage digital marketing operations
  • Manage customer/ stakeholder communication
  • Develop AI solutions

Entry Requirements

Applicants must meet the following minimum entry requirements:

  1. ITE graduates from any one of the following courses + pass company screening & interview;
    • Nitec with GPA ≥ 2
      • All Courses
    • Higher Nitec:
      • All Courses

    OR

  2. In-service employees+ with:
    • Equivalent qualifications such as Workplace Literacy & Numeracy (WPLN) Level 5 and above
    • Relevant work experience
    • Strong employer endorsement

+In-service employee may be invited for an admission interview

Career Opportunities

Work-Study Diploma in Customer Experience Management graduates of lifestyle & consumer track are employed by both private and public sector organisations. 

The job title held is Customer Service Representative. Career advancement prospect will improve when graduates acquire experience and upgrade their skills and knowledge.

 DPCEM-Lifestyle_Progression Oppotunities