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Course Duration

2 years 6 months

Type of course


Campus where course is offered

ITE College West

Course Certification

Work-Study Diploma

Do you want to provide customer service in the area of healthcare to patients and ancillary support services in hospital or polyclinic settings?

Join this course to play an active role in enhancing patients’ and customers’ experience.

You will be equipped with the skills and knowledge to provide frontline healthcare patient and ancillary support services for quality inpatient and outpatient customer service, at various service touch points in the hospitals or polyclinics.


A team player with strong customer service experience & proficient in Microsoft Office applications. Trainees have to work with various stakeholders to provide frontline services to patients & family members. Trainee may need to perform rotating shifts, including weekends and public holidays.

Job Role:

The job role of Patient Services Senior Associate includes & not limited to assisting patients’ registration, billing, appointments / re-appointments & enquiries. Other job role includes provide financial counselling for patients, handle patients’ admission & discharge documents, maintain patients’ medical record, prepare consultation rooms and provide administrative support & basic clinical procedures at clinics.

Some of our partners:

Khoo Teck Puat Hospital   |   Tan Tock Seng Hospital   |   Singapore General Hospital

Employers that wish to offer training places, please click HERE.

What you'll learn

  • Implement infection control
  • Arrange appointment or referral
  • Manage patients’ medical records
  • Manage data security and privacy
  • Facilitate patient admission and discharge
  • Provide financial counselling and offer financial assistance
  • Perform clinical tasks (such as venepuncture and electrocardiogram)  and vital sign measurement

Entry Requirements

Applicants must meet the following minimum entry requirements:

  1. ITE graduates from any one of the following courses + pass company screening & interview;

    Nitec with GPA ≥ 2:

    • All courses from School of Business & Services
    • All courses from School of Hospitality
    • Dental Assisting

    Higher Nitec:

    • All courses from School of Business & Services
    • All courses from School of Hospitality
    • Business Information Systems
    • Engineering with Business


  2. In-service employees+ with:
    • Equivalent qualifications such as Workplace Literacy & Numeracy (WPLN) Level 5 and above
    • Relevant work experience
    • Strong employer endorsement

+In-service employee may be invited for an admission interview

Career Opportunities

This course prepares you for a professional career in the Healthcare sector. On completion of this diploma programme, you may take up jobs as Patient Service Senior Associates*.
* Appointment to higher-level jobs is based on qualifications, work experience and performance.