Course Details Anchor Navigation

Overview

Course Duration

2 years 6 months

Type of course

Work-Study

Campus where course is offered

ITE College West

Course Certification

Work-Study Diploma

Course Coverage

Desire to transform your future with a Hospitality Diploma? Embark on a rewarding career in the ever-evolving hospitality industry and gain valuable skills and knowledge with practical work experience in various aspects of the hotel.

This course provides trainees with the skills and knowledge to oversee day-to-day operations of the front office, housekeeping and restaurant functions in a hotel, handle guests’ concerns, and manage team operations for service excellence to meet the hotel’s service and operations standards.

Prerequisite:

Desired attributes to work in a hotel industry involves being customer-oriented and well-organised with excellent communication and problem-solving skills, attention to details, pleasant disposition and digital literacy skills. You need to be well groomed and exude a professional image at all times to the hotel guests.  You are expected to be a team player and be able to work with colleagues in different functional areas to handle guests’ concerns and feedback.  You must try to work well under pressure in a fast- paced environment and is able to interact with culturally diverse guests. You are willing to work on shifts, including weekends and public holidays.

Job Role:

A Hotel Supervisor is one who oversees the day-to-day operations of the Front Office, Housekeeping and Restaurant functions of the hotel, handle guests’ concerns and feedback and manage team operations for service excellence to meet hotel’s service and operations standards.

The work you perform include but not limited to the following:

  • Manage guest experience and service operations
  • Provide support for collaborative and productive team environment
  • Promote hospitality products, services and events
  • Monitor the business and operational performance of the shift team
  • Supervise the front office, housekeeping and restaurant service areas

Some of our partners

Amara Singapore   |   Crowne Plaza Changi Airport   |   Conrad Centennial Singapore

Employers that wish to offer training places, please click here.

For general queries on the course, please e-mail Ho_Siew_Peng@ite.edu.sg or call 6590 2423.

What you'll learn

  • Manage guest experience and service operations
  • Promote hospitality products, services and events
  • Supervise front office, housekeeping and restaurant service area
  • Provide support for collaborative and productive team environment
  • Monitor the business and operational performance of the shift team

Entry Requirements

Applicants must meet the following minimum entry requirements:

  1. ITE graduates from any one of the following courses:

    Nitec with GPA ≥ 2:

    • Food & Beverage Operations (Renamed as Hospitality Operations)
    • Travel & Tourism Services

    Higher Nitec:

    • Event Management
    • Hospitality Operations
    • Leisure & Travel Operations
    • Passenger Services
    • Service Management

    OR

    In-service employees with:

    • Equivalent qualifications such as Workplace Literacy & Numeracy (WPLN) Level 5 and above
    • Relevant work experience
    • Strong employer endorsement
  2. Pass company screening and interview

Progression Opportunities

Graduates may be considered for admission to related full-time degree programmes in local universities, subject to meeting the admission requirements of the respective programmes.

Career Opportunities

Work-Study Diploma in Hotel & Restaurant Management graduates can be employed by hotels and F&B establishments. Some of the job titles held by graduates include Front Office Executive (Supervisor), Assistant Housekeeper and Service Supervisor (F&B Supervisor).