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Overview

Course Duration

1 year 6 months

Type of course

Part-time

Campus where course is offered

ITE College East ITE College West

Course Certification

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In this course, we teach our students to promote goods and services by assisting customers in their queries while delivering a memorable customer experience.
 
You will learn to promote merchandise, serve customers, arrange merchandise for display and perform a variety of retail shop operations.

The course duration is 1.5 years to 3 years.

What you'll learn

  • Promote products and services
  • Perform suggestive and cross-selling
  • Interact with customers face-to-face
  • Provide customer service
  • Handle merchandise
  • Manage stock inventory
  • Arrange display of merchandise
  • Perform cashiering

Entry Requirements

  • Completed GCE 'O' Level; or
  • Completed GCE 'N' Level; or
  • Workplace Literacy & Numeracy (WPLN) Level 5 in Speaking and Listening, and Level 4 in Reading and Numeracy. 

Progression Opportunities

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Career Opportunities

Graduates are employed by department stores or companies in the retail business selling products and services direct to customers. Some of the job titles held by graduates include Retail Sales Associate, Retail Assistant, Cashier, Customer Service Associate and Sales Executive.