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Overview

Course Duration

14 hours

Type of course

Short Courses

Campus where course is offered

ITE College Central

Ever wondered how to master working with different people and handling challenging situations? This course will teach you how to build strong relationships, understand others better, and confidently manage interactions. Imagine being able to connect with anyone and tackle any situation with ease. Join us and gain the skills to shine in any setting!

Fee for this course can be paid using SkillsFuture Credits. Visit www.skillsfuture.gov.sg/credit for more information.

Mode of Training:  Classroom

*STEP will be used to administer all ITE Continuing Education & Training (CET) courses starting from 1 April 2024 onwards.  For first time users of STEP, please register and sign in here.

*STEP – Skills Training & Enhancement Portal, the new one-stop learning portal to manage all courses and learning needs across the 5 polytechnics and ITE.

What you'll learn

Part 1: Understanding Stakeholder Behaviour

  • Learn why stakeholder management is important.
  • Identify and understand the influence and interests of different stakeholders.
  • Use interactive mapping to see how stakeholders interact and prioritise them.
  • Master effective communication and manage expectations.
  • Build strong relationships while considering ethical and legal aspects.

 

Part 2: Mastering Challenging Stakeholder Circumstances

  • Learn how to handle difficult types of stakeholders.
  • Develop conflict resolution techniques.
  • Use role-play to improve problem-solving skills.

 

Part 3: Prioritising Strategic Stakeholders

  • Set up structures to prioritise stakeholder involvement.
  • Find common goals and develop engagement strategies.
  • Identify, assess, and prioritise stakeholders effectively.

 

Part 4: Building Durable Stakeholder Relationships

  • Build rapport and trust through effective communication and active listening.
  • Form long-lasting partnerships with collaboration.
  • Practice relationship-building in various settings.

 

Part 5: Promoting Empathy and Openness

  • Embrace empathy, respect, and openness in interactions.
  • Understand different cultural and racial perspectives.
  • Engage in activities that promote empathy and dialogue.

Entry Requirements