Curious about how to create engaging and successful interactions? In this course, you'll learn the basics of facilitation and why it is important. Practice through role-playing, case studies, and hands-on activities. Gain skills in managing conflicts, fostering inclusive and respectful spaces, and guiding group processes.
Fee for this course can be paid using SkillsFuture Credits. Visit www.skillsfuture.gov.sg/credit for more information.
Mode of Training: Classroom
*STEP will be used to administer all ITE Continuing Education & Training (CET) courses starting from 1 April 2024 onwards. For first time users of STEP, please register and sign in here.
*STEP – Skills Training & Enhancement Portal, the new one-stop learning portal to manage all courses and learning needs across the 5 polytechnics and ITE.
What you'll learn
Introduction to Facilitation
- Basics and importance of facilitation
- Role of a facilitator
- Facilitating small and large groups
Creating the Facilitation Environment
- Preparing materials and setting up
- Planning and designing sessions
Registering, Monitoring, and Optimising Feedback
- Listening skills
- Understanding group dynamics
- Recording feedback
Conducting Effective Facilitation Sessions
- Choosing methods
- Motivating participants
- Managing time
Managing Challenging Stakeholders
- Identifying stakeholder types
- Resolving conflicts i
Creating Conducive Spaces for Engagement
- Developing openness and empathy
- Building rapport and trust
- Creating inclusive environments