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Overview

Course Duration

14 hours

Type of course

Short Courses

Campus where course is offered

ITE College East

Discover the power of Emotional Intelligence (EI) and transform your interactions at work and in the classroom. By understanding and applying EI principles, Bronfenbrenner's Ecological Systems Theory, and effective communication strategies, you can build stronger, more productive relationships. Whether you are an educator, social worker, manager, or just looking to improve your interpersonal skills, this course is designed to help you gain trust, build rapport, and foster cooperation.

Fee for this course can be paid using SkillsFuture Credits. Visit www.skillsfuture.gov.sg/credit for more information.

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*STEP – Skills Training & Enhancement Portal, the new one-stop learning portal to manage all courses and learning needs across the 5 polytechnics and ITE.

What you'll learn

  • Introduction to Emotional Intelligence (EI) and Human Behaviour
  • The 5 components of EI and their power to influence and persuade
  • Impact of EI on mental health and emotional wellbeing
  • The 4 communication styles and interactional behaviours
  • Effective verbal and non-verbal communication to gain trust and build rapport
  • Repairing and strengthening personal and professional relationships

Entry Requirements