Customer Experience Management (Level 1)

Apply Now
Application Procedure


The Customer Experience Management (Level 1) aims to align with the national vision of improving the retail and other service-related sectors by 2030 and stream-lining overall entry criteria in the services sector. 

The course will provide a comprehensive lateral and progressive pathway for front-line retail employees to acquire new skills and seamlessly move from the front-of-house to back-end and eventually into supervisory and management positions within their respective organisations.

Existing retail employees or those seeking a career in the retail sector and have minimally completed their secondary education (GCE ‘N’ Levels and above) should consider this course.  This group of learners will learn best by undergoing a blended learning environment of both theory and practical simulations in ITE.

Course Information

Course participants are required to achieve 100% course attendance to be eligible to take the end of course assessment. 

Candidates who pass the assessment will receive the WSQ Statements of Attainment (SOA).

WSQ Statements of Attainment (SOAs):
• Customer Relationship Management Operations
• People and Relationship Management
• Visual Merchandising Presentation

    Nett FeeSmall and Medium Enterprises (SMEs) FeeMid-Career Enhanced Subsidy (MCES) FeeFull Fee#
    Singapore Citizens & Singapore PRsSingapore Citizens & Singapore PRs (Sponsored by SMEs) Singapore Citizens Age >= 40 Foreigners with a valid work pass





    The course fee is inclusive of GST and is subjected to change.


    # Applicants from the following categories:
    a) Foreigners with a valid work pass; and 
    b) Singapore Citizens / Singapore PRs who are re-taking the programme


    Year 2024

    Training & Test Dates

    Training Venue

    Class Status^

    10 - 11 Jun 24




    Day 1: 9.00 am to 6.00 pm
    Day 2: 9.00 am to 1.00 pm


    ITE College West (CW), 1 Choa Chu Kang Grove, Singapore 688236