Customer Experience Management (Level 1)

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Application Procedure


The Customer Experience Management (Level 1) aims to align with the national vision of improving the retail and other service-related sectors by 2030 and stream-lining overall entry criteria in the services sector. 

The course will provide a comprehensive lateral and progressive pathway for front-line retail employees to acquire new skills and seamlessly move from the front-of-house to back-end and eventually into supervisory and management positions within their respective organisations.

Existing retail employees or those seeking a career in the retail sector and have minimally completed their secondary education (GCE ‘N’ Levels and above) should consider this course.  This group of learners will learn best by undergoing a blended learning environment of both theory and practical simulations in ITE.

Candidates certified competent will be awarded with the WSQ Statements of Attainment in the following modules: 
  • Customer Relationship Management Operations
  • People and Relationship Management
  • Visual Merchandising Presentation

 

Course Information

Course participants are required to achieve 100% course attendance to be eligible to take the end of course assessment. 

Candidates who pass the assessment will receive the WSQ Statements of Attainment (SOA).

WSQ Statements of Attainment (SOAs):
• Customer Relationship Management Operations
• People and Relationship Management
• Visual Merchandising Presentation

    Nett FeeSmall and Medium Enterprises (SMEs) FeeMid-Career Enhanced Subsidy (MCES) FeeFull Fee#
    Singapore CitizensSingapore PRsSingapore Citizens (Sponsored by SMEs) Singapore PRs (Sponsored by SMEs) Singapore Citizens Age >= 40 Foreigners with a valid work pass

    $73.83

    		$74.52

    $27.83

    		$28.52

    $27.83

    		$248.40

    The course fee is inclusive of GST and is subjected to change.

     

    Note:
    # Applicants from the following categories:
    a) Foreigners with a valid work pass; and 
    b) Singapore Citizens / Singapore PRs who are re-taking the programme

     

    Year 2023

    Training & Test Dates

    Training Venue

    Medium of Instruction

    Class Status^

     

    20 - 21 June

    2023

     

    		CWEnglish

    Open

    19 - 20 September

    2023

    		CWEnglish

    Registration 

    opens on 8

    August 2023

    Duration:

    Day 1: 9.00 am to 6.00 pm
    Day 2: 9.00 am to 1.00 pm

    Venue: 

    ITE College West (CW), 1 Choa Chu Kang Grove, Singapore 688236