Customer Experience Management (Level 2)Apply Now Application Procedure Boost Your Retail Skills and Shine in Your CareerOur course will teach you important skills like managing stock, building customer loyalty, and hitting sales targets. You will learn how to use customer data to plan promotions and understand what shoppers want.Become a Retail Pro with Data Know-HowAs you progress to Customer Experience Management (Level 2), you will gain the skills to improve customer service and loyalty. With data analytics, you will be confident in handling both the shop floor and behind-the-scenes tasks. This course will prepare you to be a key player in any retail team.
Course InformationCourse Overview & Entry RequirementsCertification Course participants are required to attend the course and pass the assessments to receive the WSQ Statements of Attainment (SOA).WSQ Statements of Attainment (SOAs):• Customer Relationship Management Operations• Customer Loyalty• Data AnalyticsCourse Fee Nett FeeSmall and Medium Enterprises (SMEs) FeeMid-Career Enhanced Subsidy (MCES) FeeFull Fee#Singapore Citizens & Singapore PRsSingapore Citizens & Singapore PRs (Sponsored by SMEs) Singapore Citizens Age >= 40 Foreigners with a valid work pass$78.48$30.48$30.48$261.60The course fee is inclusive of GST and is subjected to change. Note:# Singapore Citizens / Singapore PRs who are re-taking the course are required to pay full fee Training Schedule Training & Test DatesTraining VenueTBACWDuration:Day 1: 9.00 am to 6.00 pmDay 2: 9.00 am to 1.00 pmVenue: ITE College West (CW), 1 Choa Chu Kang Grove, Singapore 688236