Customer Experience Management (Level 2)

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Application Procedure

 

Boost Your Retail Skills and Shine in Your Career

Our course will teach you important skills like managing stock, building customer loyalty, and hitting sales targets. You will learn how to use customer data to plan promotions and understand what shoppers want.

Become a Retail Pro with Data Know-How

As you progress to Customer Experience Management (Level 2), you will gain the skills to improve customer service and loyalty. With data analytics, you will be confident in handling both the shop floor and behind-the-scenes tasks. This course will prepare you to be a key player in any retail team.

Course Information

Course participants are required to attend the course and pass the assessments to receive the WSQ Statements of Attainment (SOA).

WSQ Statements of Attainment (SOAs):
• Customer Relationship Management Operations
• Customer Loyalty
• Data Analytics

    Nett FeeSmall and Medium Enterprises (SMEs) FeeMid-Career Enhanced Subsidy (MCES) FeeFull Fee#
    Singapore Citizens & Singapore PRsSingapore Citizens & Singapore PRs (Sponsored by SMEs) Singapore Citizens Age >= 40 Foreigners with a valid work pass

    $78.48

    $30.48

    $30.48

    $261.60

    The course fee is inclusive of GST and is subjected to change.

    Note:
    # Singapore Citizens / Singapore PRs who are re-taking the course are required to pay full fee

    If you are paying using your SkillsFuture Credit (SFC), do note that the “One-Off SkillsFuture Credit Top-Up” will expire on 31 December 2025.  This credit can be used only for courses starting on or before 31 December 2025.

    The “One-Off SkillsFuture Credit Top-Up” is a one-off SFC top-up of $500 given by the government in 2020, for all eligible Singaporeans aged 25 or above.  

    For more information, please refer to SSG’s website and log in to check your SFC balance.
    https://www.myskillsfuture.gov.sg/content/portal/en/career-resources/career-resources/education-career-personal-development/SkillsFuture_Credit.html

     

    Training & Test Dates

    Training Venue

    TBA

    CW

    Duration:

    Day 1: 9.00 am to 6.00 pm
    Day 2: 9.00 am to 1.00 pm

    Venue: 

    ITE College West (CW), 1 Choa Chu Kang Grove, Singapore 688236