Customer Experience Management (Level 2)

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Application Procedure

 

Do you want to elevate your retail career?

The course aims to cover fundamental knowledge and skills to scaffold complex tasks such as:

1) Inventory management,
2) Customer loyalty,
3) Sales target management, and 

4) Retail administration

Participants will navigate between utilising the data sets churned from CRM and applying it to their planning and promotional schedules.  This will empower retail staff to contribute holistically to the brand’s growth and gain better insight into consumer buying patterns.

Upon embarking on Level 2 modules, participants will harness the required expertise to professionally fulfil the assigned tasks, such as enhancing in-store customer relationship management operations and loyalty.

With the inclusion of data analytics, the person-in-charge will be deemed competent in handling both the essential front-of-house and back end operations of any retail organisation.

 

Course Information

Course participants are required to achieve 100% course attendance to be eligible to take the end of course assessment. 

Candidates who pass the assessment will receive the WSQ Statements of Attainment (SOA).

WSQ Statements of Attainment (SOAs):
• Customer Relationship Management Operations
• Customer Loyalty
• Data Analytics

    Nett FeeSmall and Medium Enterprises (SMEs) FeeMid-Career Enhanced Subsidy (MCES) FeeFull Fee#
    Singapore Citizens & Singapore PRsSingapore Citizens & Singapore PRs (Sponsored by SMEs) Singapore Citizens Age >= 40 Foreigners with a valid work pass

    $75.21

    $29.21

    $29.21

    		$250.70

    The course fee is inclusive of GST and is subjected to change.

     

    Note:
    # Applicants from the following categories:
    a) Foreigners with a valid work pass; and 
    b) Singapore Citizens / Singapore PRs who are re-taking the programme

     

    Year 2024

    Training & Test Dates

    Training Venue

    Class Status^

    14 - 15 Nov 24

    		CW

    Closed

    Duration:

    Day 1: 9.00 am to 6.00 pm
    Day 2: 9.00 am to 1.00 pm

    Venue: 

    ITE College West (CW), 1 Choa Chu Kang Grove, Singapore 688236